We are providers under most group health insurance plans. It is the policy of Orthopedic Physical Therapy to verify the insurance eligibility and benefits of all of our patients.  It is also the patient's responsibility to inform themselves of the particulars of their coverage for physical therapy at the time of their first session.  North Carolina is a direct access state which means that certain insurance companies will allow patients to access physical therapy services without a prescription from a physician.  We do work with the patient's physician and insurance company to obtain authorization for therapy when required.

Policies

Payment

Co-payments and payments must be rendered at the time of your visit.  Cash, check and credit payments are accepted. Our staff will assist in verifying your insurance coverage in advance of your first appointment and will work with you if a special payment plan is required.

Cancellations & No-Shows

We value your time as our patient.  We hope that you will also value the time of our therapists by calling our office at 919.556.4678 if there is a reason that you are unable to keep your appointment.

The purpose of this policy is to improve scheduling opportunities and allow for better use of patient and therapist time.

All insured and non-insured patients will be charged a $25.00 no-show fee on the second and third missed appointments, and dismissal from the clinic may result after a subsequent no-show.

Cancellations are requested within 24 hours when possible.

Patient Privacy

Orthopedic Physical Therapy Associates is required by law to protect the privacy of your personal and health information, provide notice about our information management practices, and follow information protocols.

We use your personal and health information primarily for treatment, obtaining payment for treatment, conducting internal administrative activities, and assessing the quality of care we are proud to provide.  We use your personal information to contact you to arrange an appointment with us and to properly bill your insurance carrier for the services we provide you with. In addition, we may, from time to time, disclose your health information without prior authorization for public health purposes, auditing tracking, and research studies.  In any other situation, Orthopedic Physical Therapy Associates will obtain your written permission and authorization before disclosing your personal health information.

Self-pay Policy - For the convenience of our patients, Orthopedic Physical Therapy Associates offers a self-pay option if needed.  Please contact our office for further details.