10560 Ligon Mill Road, Suite 109 | Wake Forest, NC 27587

Call for an appointment 919.556.4678

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Payment & Cancellation Policy

Payment

Co-payments and estimated deductible payments must be rendered at the time of your visit. Cash, check and credit payments are accepted. Our staff will assist in verifying your insurance coverage in advance of your first appointment and will work with you if a special payment plan is required.

Self-Pay Patients

For the convenience of our patients, Orthopedic Physical Therapy offers a self-pay option for those without health insurance benefits. Please contact our office for further details.

Auto Accident Patients

Our office does accept patients who have been involved in an auto accident. Please review and complete our Auto Accident Policy & Form in advance of your first appointment to expedite the billing process.

Cancellation & No-Show Policy

We value your time as our patient. We hope that you will also value the time of our therapists by calling our office at 919.556.4678 if there is a reason that you are unable to keep your appointment. Cancellations are requested within 24 hours of your appointment. If you fail to come to your appointments, the following policy is enforced:

  • First No-Show/late cancellation: You will receive a phone call informing you that you missed the scheduled appointment.
  • Second No-Show/late cancellation: You will receive notification that two (2) appointments have now been missed without notifying the office within the appropriate time frame and you will be charged a $25.00 fee.
  • Third No-Show/late cancellation: You will receive notification regarding your no-show history and you will be charged a $25.00 fee. Another no-show may result in dismissal from the clinic.

If you know you will be late for an appointment, please give us a call to be sure you can still be seen and to check if rescheduling is necessary. Excessive last-minute cancellations will be subject to a $25.00 fee per appointment cancellation not received 24 hours in advance.

Patient Privacy

Orthopedic Physical Therapy Associates is required by law to protect the privacy of your personal and health information, provide notice about our information management practices, and follow information protocols.  We use your personal and health information primarily for treatment, obtaining payment for treatment, consultations with your physician, conducting internal administrative activities, and assessing the quality of care we are proud to provide.  In addition, we may, from time to time, disclose your health information without prior authorization for public health purposes, auditing tracking, and research studies. In any other situation, Orthopedic Physical Therapy Associates will obtain your written permission and authorization before disclosing your personal health information.

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